Getting Help & Support

Getting Help & Support

We're here to help! Here's how to get the support you need.

📖 Guides & Documentation

You're reading this right now! Check out these guides for step-by-step help:

• How-to guides for every feature
• Video tutorials (if available)
• Best practices and tips
• Frequently asked questions

💬 Contact Support

For issues not covered in the guides:

Create a Support Ticket

Go to Support → New Ticket and describe your issue. Include:

• What you were trying to do
• What went wrong
• Screenshots if helpful
• Any error messages you saw

What to Expect

Our support team will:

• Review your ticket within 24 hours
• Respond with a solution or next steps
• Follow up until your issue is resolved
• Keep you updated via email

Common Issues

❌ "Form won't publish"

Make sure all required fields are filled out correctly and you have the necessary permissions.

❌ "Can't see submissions"

Check that your form is published and has been shared. Give people time to respond.

❌ "Password not working"

Click "Forgot Password" on the login page to reset it.

Tips for Getting Better Support

• Describe the problem clearly
• Include screenshots when possible
• Tell us what device/browser you're using
• Mention any recent changes you made
• Be specific about timing (what time did this happen?)

⚡ Quick Answers

Check these resources first:

• Search these guides for your topic
• Check your spam folder for emails
• Clear your browser cache and try again
• Try a different browser

Ready to get help? Create a support ticket →